At Browning’s Honey, we’re proud to share the honey our family produces, and we want you to have a great experience with your order. If you experience an issue with your purchase, we’ll do our best to make it right.
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Returns
We accept returns of eligible items when a return is requested within 30 days of delivery.
To be eligible for a return, your item must:
- Be unopened, unused, and in its original condition.
- Include the original packaging and labels.
- Be accompanied by your order number or proof of purchase.
Because our honey and other food products are intended for consumption, we cannot accept returns of opened or partially used food items for food safety reasons, except where required by law.
Requesting a return within the 30-day period does not mean the returned item must arrive back at Browning’s Honey within those 30 days. Once your return has been approved, please follow the return instructions we provide and ship the item back within a reasonable period of time.
Starting a Return
If you’d like to request a return, please email us at info@browningshoney.com with your order number and a brief description of the reason for your return.
Once your request is approved, we’ll send you instructions for returning your item.
Please contact us before shipping anything back, as returns sent without prior approval may not be accepted.
Damaged or Incorrect Orders
We carefully pack every order, but occasionally shipping accidents happen.
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery at info@browningshoney.com.
Please include your order number and, when possible, a few photos of the affected product and its shipping packaging. This helps us determine what happened and resolve the issue as quickly as possible.
If the problem was caused by shipping damage or an error on our part, we’ll replace the affected item or issue a refund at no additional cost to you.
If only part of your order is damaged, defective, or incorrect, we may provide a replacement or refund for the affected portion of the order rather than the entire order, as appropriate.
Return Shipping
If you’re returning an eligible item for a reason other than damage, defect, or an error on our part, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is the result of our mistake or the product arrived damaged or defective.
For your protection, we recommend using a shipping service that provides tracking when returning an item. We cannot guarantee receipt of returned packages that are lost in transit.
Please do not send a return until you have contacted us and received return instructions.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Returned products must meet the eligibility requirements outlined in this policy. Items returned opened, used, damaged after delivery, missing original packaging or labels, or otherwise not meeting the return requirements may not be eligible for a refund.
Approved refunds will be issued to your original method of payment within 5–10 business days. Depending on your bank or credit card provider, it may take a few additional days for the refund to appear on your account after it has been issued.
If only part of an order qualifies for a refund, the refund may be limited to the affected or returned item(s).
Exchanges
We do not offer direct exchanges at this time.
If you’d like a different product, you may return your eligible item in accordance with this policy and place a new order for the item you’d prefer.
Non-Returnable Items
The following items are not eligible for return:
- Opened or partially used food products.
- Gift cards.
- Clearance or final sale items when marked as such.
- Items for which a return was not requested within 30 days of delivery.
- Custom or personalized products, including custom-engraved items, unless the item arrives damaged, defective, or incorrect.
If a custom or personalized product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can make it right.
Shipping & Delivery Information
For information about shipping times, carrier selection, delayed or lost packages, missing packages marked as delivered, incorrect or incomplete shipping addresses, expedited shipping, and other delivery-related questions, please see our Shipping Policy.
Questions
If you have any questions about our Returns & Refunds Policy, need help with a return or refund, or experience an issue with your order, we’d love to hear from you.
Email: info@browningshoney.com
Mailing Address:
Browning’s Honey Co. Inc.
9019 N 5th E
Idaho Falls, ID 83401
Contact Us: Use our online contact form and we’ll be happy to help.
Thank you for supporting our family business. We truly appreciate your trust and the opportunity to share our honey with you.