At Browning’s Honey, we work hard to carefully pack and ship every order as quickly as possible. The shipping policy information below explains our shipping rates, processing times, available carriers, estimated delivery times, and what to do if there is an issue with your shipment.
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Shipping Rates & Free Shipping
We offer free standard shipping on all U.S. orders of $20 or more.
For orders under $20, available shipping options and their associated costs will be displayed at checkout. Customers may select their preferred available shipping method and are responsible for the applicable shipping charge.
Free shipping applies throughout the United States, including Alaska, Hawaii, and U.S. military addresses.
When an order qualifies for free shipping, Browning’s Honey will select the carrier and service that provides the best balance of cost and expected transit time.
If you have a preferred shipping carrier, or would prefer that we not use a particular carrier, please include your request in the Order Notes section at checkout. We understand that carrier service and reliability can vary by location, and we will do our best to accommodate reasonable carrier requests whenever possible.
While we are happy to consider these requests, we cannot guarantee the use or avoidance of a particular carrier or shipping service. Available options may vary depending on the destination, package size and weight, delivery requirements, and other shipping considerations.
Order Processing Times
Most orders are processed and shipped the same or next business day, depending on the time the order is received, the size of the order, and product availability.
Larger orders or orders containing higher quantities of individual products may require an additional business day for processing.
During especially busy periods, including the Christmas holiday season, processing may take up to 3 business days.
Orders are processed and shipped Monday through Friday. We generally do not process or ship orders on days when the U.S. Postal Service is closed for a federal holiday.
Orders requiring customization, such as custom engraving on our gift crates, may require up to one additional business day before shipment.
Processing times are estimates and may occasionally vary due to order volume, product availability, weather, carrier schedules, or other circumstances.
Shipping Methods & Carriers
Depending on the destination, package size, weight, expected transit time, and other shipping considerations, Browning’s Honey may ship orders using any of the following services:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
- UPS Ground Saver
- FedEx Ground
- FedEx Home Delivery
For orders receiving free shipping, we generally select the available service that provides the best combination of shipping cost and expected delivery time.
Because the most appropriate service can vary by order and destination, the carrier used for one order may differ from the carrier used for another.
If you have a preferred carrier or would like us to avoid a particular carrier, please include that request in the Order Notes section during checkout. We will do our best to accommodate your request whenever possible.
Delivery Estimates
For most addresses within the contiguous United States, transit time is typically 3–5 business days after the order has shipped.
Please remember that processing time and shipping transit time are separate. For example, an order that requires one business day to process followed by three business days in transit would typically arrive approximately four business days after the order was placed.
Delivery times are estimates rather than guarantees. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside of our control may result in additional transit time.
Expedited Shipping
If you need your order by a particular date or would like expedited shipping, please contact us as soon as possible.
Expedited shipping may require an additional shipping charge, including on orders that would otherwise qualify for free standard shipping.
We will do our best to accommodate expedited shipping requests, but delivery by a specific date cannot be guaranteed unless expressly confirmed by Browning’s Honey.
Alaska & Hawaii
We are happy to ship to both Alaska and Hawaii, and orders of $20 or more remain eligible for free standard shipping.
Transit times to Alaska and Hawaii may be longer than those for the contiguous United States. Please allow up to 14 days in transit for standard shipments, although we will select appropriate shipping services with the goal of getting your order to you sooner whenever reasonably possible.
If you require faster delivery, please contact us about expedited shipping options. Additional shipping charges may apply.
PO Boxes
We ship to P.O. Boxes.
Because some carriers cannot deliver to P.O. Boxes, the shipping services available for these addresses may be more limited. We will select an appropriate carrier and service based on the delivery address provided with your order.
Military Addresses (APO/FPO/DPO)
We proudly ship to APO, FPO, and DPO military addresses.
Orders of $20 or more remain eligible for free standard shipping to military addresses with no additional shipping charge.
Please be aware that military shipments may require additional transit time and may pass through military postal and customs processing after leaving our facility. These portions of the delivery process are outside of our control, and occasional delays may occur.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
Because we typically process orders quickly, we cannot guarantee that an order can be changed or canceled once it has been submitted. If the order has already been packed, processed, or transferred to the carrier, we may be unable to make the requested change.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned to Browning’s Honey because the customer provided an incorrect or incomplete address, the customer will be responsible for the additional shipping cost required to resend the order.
Please review your shipping information carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible. We will gladly correct the address if the order has not yet been shipped.
Delayed or Lost Packages
Occasional carrier delays can occur even after an order has left our facility.
For shipments within the contiguous United States, please allow at least 14 days from the confirmed shipment date before requesting that an order be treated as potentially lost.
For shipments to Alaska or Hawaii, please allow at least 21 days from the confirmed shipment date.
If your package has not arrived after the applicable period, please contact us. We will review the tracking information and, when appropriate, contact the shipping carrier to investigate.
If the package appears to have been lost in transit, has stopped moving for an extended period, or tracking is no longer updating, we will work with you to resolve the issue. When we determine that a shipment has been lost in transit, we will offer either a replacement shipment or a refund, based on your preference.
Packages Marked as Delivered
If your tracking information shows that a package has been delivered but you cannot locate it, we recommend first:
- Checking around your property, including porches, side doors, garages, mailboxes, parcel lockers, and other protected locations where the carrier may have left the package.
- Checking with other members of your household.
- Checking with neighbors when appropriate.
- Allowing 1–2 additional business days, as carriers occasionally mark packages as delivered shortly before the package actually arrives.
If you are still unable to locate the package, please contact us. We can review the tracking information and may assist with opening an inquiry with the shipping carrier.
Because packages confirmed as delivered can be affected by circumstances outside of our control, including theft or delivery to an incorrect location, refunds and replacements for packages marked as delivered are evaluated on a case-by-case basis.
Damaged or Incorrect Shipments
We carefully package every order, but occasionally shipping damage can occur.
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery at info@browningshoney.com. Including photos of the affected product and its shipping packaging will help us resolve the issue as quickly as possible.
If the problem was caused by shipping damage or an error on our part, we will replace the affected item or issue a refund at no additional cost to you.
For additional information about returns, damaged products, and refunds, please see our Returns & Refunds Policy.
Warm Weather & Temperature-Sensitive Products
Some of our products may be temporarily affected by temperatures encountered during shipping, particularly during warmer months.
Creamed honey may soften or become thinner if exposed to high temperatures in transit. This does not mean the honey has spoiled and generally does not affect its quality or flavor. Allowing the product to return to a cooler room temperature may help restore a firmer consistency.
Honey candies and other temperature-sensitive products may also soften during periods of warm weather. We take care when packaging our products, but we cannot control the temperatures packages encounter while in carrier facilities, delivery vehicles, mailboxes, or other locations after leaving our facility.
We recommend retrieving delivered packages promptly during periods of extreme heat whenever possible.
International Shipping
Browning’s Honey does not typically offer international shipping through our online checkout.
However, we may be able to accommodate international orders on a case-by-case basis. Customers interested in international shipping are welcome to contact us before ordering so that we can review the destination, products, shipping options, and applicable costs.
International customers may be responsible for shipping charges, customs duties, taxes, import fees, or other charges imposed by the destination country.
To request international shipping, please email info@browningshoney.com or use our online Contact Us form.
Large-Quantity & Freight Orders
Large commercial orders, palletized shipments, and orders requiring LTL (Less-Than-Truckload) or other freight transportation are handled separately from our standard online parcel shipping.
If you would like to place a large-quantity order or believe your order may require freight shipping, please contact us directly. We can discuss product availability, quantities, freight arrangements, shipping costs, and estimated timelines with you before the order is finalized.
Questions About Your Shipment?
If you have questions about shipping, need assistance with an existing order, or would like to discuss expedited, international, or large-quantity shipping, please contact us.
Email: info@browningshoney.com
Mailing Address:
Browning’s Honey Co. Inc.
9019 N 5th E
Idaho Falls, ID 83401
Contact Us: Use our online contact form and we’ll be happy to help.
Thank you for supporting our family business. We appreciate the opportunity to carefully pack and ship Browning’s Honey products directly to you.